Q: How do I redeem an award?
A:
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Here are the steps you need to follow:
• Log onto your account
• Choose the reward
• Select the pick-up location
• Then confirm and wait for a confirmation email
• Print out the email and bring into the store when you redeem your award
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Q: What if I do not have enough points for the prize I want, what do I do?
A:
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We have a formula to calculate the amount of points which equals to amount of money. If you don’t have enough, you could pay up the rest of the amount with money. However, you must pay online with Mastercard or Visa card. |
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Q: When I am redeeming, do I choose "buy now" or "redeem"?
A:
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You choose the “redeem” button. |
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Q: Can I change my mind to cancel if I purchased some points online?
A:
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No, cancelation is not accepted if you have purchased points. |
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Q: Can I change the reward that I redeemed at one participating store and change it at a different participating store?
A:
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No refund or exchange will be made to the reward redeemed. |
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Q: What do I do if I redeem a product from the wrong shop?
A:
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Notify the staff member on duty of this error. The staff member will then cancel your order and the points should be reimbursed into your account within 7 days. |
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Q: Why I cannot redeem some of the products?
A:
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You may not have enough points to redeem that product or sometimes the store might have run out of the award you wish to redeem. |
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Q: What if I did not receive the pick-up email?
A:
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Check your junk mail first, if it is not there, please contact the pick-up location you have chosen. |
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Q: Do I need to pay for printing the pick-up email?
A:
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No, if you print within the participating stores, you do not need to pay. |
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Q: What is the difference between order email and pick-up confirmation?
A:
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An order email is to inform you that we have received your redeem request and your reward is being processed. The pick-up confirmation email is to confirm that your reward is ready for you to pick up at the location you have chosen. |
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Q: Already being processed item, can it be canceled?
A:
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You could call up the pick-up location you have chosen and cancel the order. If the award is to be delivered, there is a customer service number on Morefun.com.au for you to call up and cancel over the phone. |
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Q: If I do not take the redeem prize, will it be canceled? Is there a time limit?
A:
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We will keep the prize for you for 14 days. If you do not pick up the reward within that time, a penalty of 30% will be taken from the total of points you have used to redeem that certain award. |
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Q: Can the delivery be made to my own home?
A:
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Yes, delivery can be made anywhere within Sydney. |
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Q: Do I need to pay for my own delivery fees?
A:
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Yes, some high valued products will need to be done over delivery, however, the delivery fees will depend on the product and the location. |
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Q: Do I need to bring my ID to pick up my award? If I used a fake name to register, can I still continue pick up my award?
A:
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Award under $300 will not require an ID. If you used a fake name to register, you will not be able to collect your award if your name does not match with the name shown on your ID. We advise you to never use a fake name to register. |
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