Introduction In these Terms and Conditions "we", “our" and "us" mean MOREFUN.COM.AU PTY LTD and “our website” means the URL www.morefun.com.au and "you" and “your” means the customer. These Terms and Conditions together with your order and the order reference number provided to you constitute the entire contract between us and you for the supply of products. No other Terms and Conditions will apply.
Formation of Contract
You offer to purchase products from us through Morefun.com.au. Your offer is made by completing and submitting your order. Our acceptance of your offer is confirmed by us providing you with an order reference number. Once we provide you with the order reference number a binding contract is formed.
Australia Only Website
We only sell and deliver within our service areas within Australia.
Placing an order
A) All orders placed are subject to confirmation and acceptance by Morefun.com.au, this includes the pre-paid orders.
B) Morefun.com.au may vary prices for received orders in the event of price changes or mistakes made by suppliers.
C) To minimise errors and improve efficiency, orders should be placed using our on-line ordering system. Unfortunately we do not accept other ordering methods include emails or submitting order by fax and phone order.
D) Picking up orders from pick-up locations. Customers are asked to wait for a confirmation email from Morefun.com.au in regards to the collection of their order. This helps us limit the waiting time. Delays may occur if this pick-up procedure is not followed.
Payment Methods and Process
A)MoreFun Oline store currently accepts VISA and MasterCard credit cards only.
B)Orders placed on weekends or public holidays will be processed on the next business day.
C)We process payments only after you successfully complete the checkout.
Pricing
We reserve the right to modify prices published on our website at any time.
GST
All purchases include GST unless otherwise stated.
Stock Availability
We endeavour to keep stock of most items listed on our website. All stock availability representations on this website are accurate as of our last known stock level with the manufacturer and is subject to change without notice.
Customer's Responsibility of Shipping
A) PO Boxes, third party addresses, overseas addresses are NOT ACCEPTED by us.
B) Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Morefun.com.au will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment.
C) Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.
Our Agreement on Delivery
A) We promise to dispatch the ordered product within 5 business days once your payment is confirmed. We will not dispatch an order until we have received payment in full for the total value of the order.
B) We will deliver each ordered product/s to the delivery address designated by you on the order. Please contact our sales department promptly via phone or email if you plan to change your delivery address after payment.
C) The estimated delivery times for products are during business hours (9am to 5.30pm) Monday to Friday excluding Australia Public Holidays. Estimated delivery times may vary due to circumstances beyond our control. Normally you will receive the item within 10 working days once you are noted the item has been dispatched. Delivery times do vary and depend on the postal service to the destination.
D) If your order is sent via an Australia Express Post and the specified recipient is unable to accept delivery, an “Article Awaiting” card will be left at the premises and your order will be delivered to an Australia Post Office suitable to store your order. In these circumstances, delivery is completed by us at the time the “Article Awaiting” card is left at your premises. If you have not got the goods after 14 days, the best option would be to check with your local post office as sometimes notice of attempted delivery may have been misplaced. We may be able to trace your parcel if it isn't at your local post office, but please note that a full trace will take a minimum of 7 days due to postal requirements.
E) If your order is delivered by our courier service and the specified recipient is unable to accept delivery, please contact us as soon as possible and we will inform the couriers company to arrange an alternative time and date for delivery.
Canceled Orders
A) Please choose carefully and review all products in your cart when completing the checkout process as your order cannot be canceled once we have provided you with the order reference number.
B) No refunds or replacements are offered if you have changed your mind about the ordered products, make an incorrect choice, or failed to verify and accurately provide information when placing an order.
MoreFun Online Store Purchase Return and Warranty Policy
A) Return and Warranty Policy
Exchange or refund will only be given to faulty products.
A faulty product notice is needed for an exchange or refund. The notice can be made via fax or email, and MUST be received by us within 14 days of the invoice date.
Exchange is ONLY offered within 14 days of an invoice date if the faulty item is still available in our stock. Otherwise, refund will be offered.
Refund will ONLY be offered where a replacement product cannot be provided within 14 days of exchange.
If a product purchased from MoreFun online store develops a fault in excess of 14 days from original purchase and is within the manufacturer’s warranty period, we recommend that, in the first instance, you contact the manufacturer directly for warranty service for a faster solution.
B) Returnable products include
a) those become defective in transit;or
b) those were incorrectly shipped products;or
c) those do not match our product description;or
d) those develop a fault within 14 days of an invoice date.
C) Incorrectly shipped product
If item/s sent to you is different from what you ordered,
a) we will provide an exchange if you notify us within 14 days of purchase. The reshipping fee to and from us is covered at our expense.
b) If the item you ordered is out of stock when the incorrect shipping notice is received within 14 days of purchase, we will provide a full refund to you.
D) Faulty Item Return and Refund Procedures
Our Return and Refund Policy applies to most products.
Cases, bags, PC DVDs and Softwares are exceptions.
Procedures:
Notification and Packaging
Send an email to sales@morefun.com.au, providing details of the item/s you wish to exchange (product name, invoice number, fault description, etc), within 14 days of invoice date.
You will receive a confirmation within 5 business days advising the process of goods return.
The item needs be securely packed in original packaging for return shipping. Please Note; MoreFun only accepts original packaging only.
The items should be returned to us in pristine condition with all internal and external packaging, accessories, labels and manuals complete and intact.
Do no write directly on the item packaging. Please write on specific postage stickers only.
Assessment Period
Once the item in question is received by us, 3 business days of assessment period starts.
a) if we checked and confirmed the returned item is faulty as you reported, a notification of exchange will be sent to you via email and phone call; or
b) if we checked and confirmed the returned item does not have any fault as you reported and it is functioning properly, we will resend the item to you at your expense.
Physical damage caused by improper use of buyer
We are NOT responsible for any physical damage caused by improper use of buyer. Neither exchange or refund service will be provided. We can assist you for manufacturer warranty claims, charges apply.
Exchange
If we received and confirmed your returned item/s are not functioning as you reported (Normally 3 business days), we will provide a replacement for you. The returning shipping fee of the faulty item is at your costs. We will cover the reshipping fee of the replacement.
If the returned item for exchange is functioning properly after assessment of 3 business days by us, we will resend the product to you at your costs. The shipping fee to us is paid by you as well.
Refund
Refund will ONLY be offered where a replacement product cannot be provided within 14 days of exchange.
Refund will NOT be offered to any super bundle products or promotional items.
NOTES:
We do not offer refund for any special or promotional product/s.
If the faulty item is part of a super bundle, only the main product can get an exchange within 14 days of purchase (other than the subsidiary) upon stock availability. However, if there is no replacement available, please contact the manufacturer for further warranty claims. The subsidiary and free product can neither be exchanged nor refunded when it develops a fault after your purchase.
*Return and Refund Policy Exceptions
Cases, bags, PC DVDs and Softwares can not be returned nor considered refundable under this policy.
'CHANGE OF MIND' is not a reason for refund under this policy.
The method of return shipping will in most cases be the via the same carrier that made the initial delivery; however, we reserve the right to nominate an alternate carrier where we determine this to be appropriate.
Damage In Transit
A) If the product appears to be damaged in transit, please do not sign upon receipt; instead, you need to ask the driver of courier service to return it to us directly due to "DAMAGED in transit". The return shipping fee will not be at your expense. You must report this damage to us via email or phone call within 24 hours.
B) If you sign and receive the damaged goods, and we are made aware of the damage within 3 business days after you received the item, we may still be able to organise a return, but the return shipping fee may be at your expense.
Lost items
A) If your order is sent via an Australia Post and the specified recipient is unable to accept delivery, an “Article Awaiting” card will be left at the premises and your order will be delivered to an Australia Post Office suitable to store your order. In these circumstances, delivery is completed by us at the time the “Article Awaiting” card is left at your premises. If you have not got the goods after 14 days, the best option would be to check with your local post office as sometimes notice of attempted delivery may have been misplaced. We may be able to trace your parcel if it isn't at your local post office, but please note that a full trace will be a minimum of 14 days due to postal requirements.
B) If your order is delivered by our courier service and the specified recipient is unable to accept delivery after 14 days since we dispatched the item, please contact us as soon as possible and we will contact the couriers company.
Proof of Purchase for a Warranty Claim
Be sure to keep your tax invoice as proof of purchase and for any warranty claims.
Manufacturer's Returns and Warranty Claims
A) Please contact the manufacturer for all warranty claims. Where there is a manufacturers warranty card enclosed, please follow the instructions for technical assistance or to make a claim.
B) Warranty is valid within Australia only, however please contact the manufacturer in regards to international warranty.
C) We provide the contact details of the warranty issuer on our website and we recommend you to contact the warranty issuer directly to avoid delays in resolving any warranty matters.
D) We strongly recommend that you retain the packaging that your items comes in for the duration of the warranty period so that, in the unlikely event that you will need to return an item for repair or replacement, you will have adequate packaging available to do so. If you dispose of the packaging then it will be your responsibility to source alternative adequate packaging to use to when returning to manufacturer.
MoreFun pickup location Refund & Warranty Policy
A) No Fault No Refund Policy.
Faulty products include:
a) those do not match our product description;or
b) those develop a fault within 14 days of purchase.
B) If a product purchased from MoreFun pickup location develops a fault within 14 days from original purchase, exchange or refund service may be provided.
Exchange is ONLY offered within 14 days of purchase if the faulty item is still available in our stock. Otherwise, refund will be offered.
Refunds will ONLY be offered where a replacement product can not be provided by us within 14 days of purchase.
a)
If it is a “buy now” order, the refund option is cash;
b)
If it is a “redemption” order, points equal to the item value
will be refunded to your account;
c) If
you purchased points for a redemption order,points equal to the item
value will be refunded to your account.
Super bundle or any promotional product is NOT refundable under this policy. However, any main product develops a fault can be exchanged within 14 days of purchase if a replacement can be provided. If it can not be replaced, we recommend you to direct to the manufacturer for further warranty. We are glad to assist you with further manufacturer warranty claims, but charges may apply.
CHANGE OF MIND is not a reason for refund and/or exchange under this policy.
C) All faulty product returns with an invoice date which is in excess of 14 days since purchase will be treated as a manufacturer’s warranty claim.
We recommend that, in the first instance, you contact the manufacturer directly for warranty service for a faster solution. Alternatively, we can assist you with further warranty claims, and charges may apply.
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Level 1, 374 Sussex St, Sydney NSW 2000
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Level 1, 733-735 George St Sydney NSW 2000
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154-156 Burwood Rd Burwood 2134
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197-199 Oxford St Bondi Junction NSW 2022
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Shop 39, 427-441 Victoria Ave, Chatswood NSW 2067
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